Support

Technical Support Contact Information

ASC Process Systems, Inc., California, U.S.A.

Providing manufacturing, engineering, sales, support worldwide.

Main Support
Phone: 818-833-0088
Email: support@aschome.com


Additional US Support Offices:

 

 Salt Lake City, UT
 Contact: Ty Vorwaller, Phone: 818-438-6865

 
ASC Process Systems, Ltd., Poole, UK

Providing sales & support to Europe, Asia, Africa, Russia, & Baltics

Support in Europe
Phone: +44 1202 662180
Email: supportUK@aschome.com


ASC Process Systems, LTD., Beijing, China

Providing sales & support to the Peoples Republic of China

Support in China
Phone: +86 139 1172 3931
Email: supportAsia@aschome.com

Phone & Onsite Support Packages

ASC offers Gold, Silver, Bronze, or Custom Support Packages. Contact our Support Team today to see which package is best for you.

All of ASC's CPC (Composite Processing Control) Support Packages include telephone support with access to a live person, remote desktop support, and free CPC software upgrades. You can also choose to upgrade and include onsite visits for technical support or preventative maintenance.


Our"YouTube" channel is growing fast and it is filled with great informational videos that explain our service and support options and much more.


"CLICK HERE" to watch our service videos on YouTube

ASC Bronze Support: Essential for Self-Support


This value-based option is ideal when business hours remote support is what you need. With our bronze support plan, you will receive unlimited remote support during normal business hours from an ASC engineer. Plus, you’ll have access to our secured website portal, where you can download the latest CPC software revisions and updates. Get bronze support to have ASC in your back pocket whenever you need help.


  • ASC website access for CPC software revision/license updates.
  • Unlimited telephone support.
  • Unlimited email support.
  • Remote desktop support if equipment be connected to the internet.
ASC Silver Support: Rapid Resolution


Silver Support is our most popular support level. This plan includes ASC’s best-in-class on-site preventative maintenance, as well as unlimited remote support and CPC software revisions and updates. Preventative maintenance will be performed by an experienced ASC service technician, and will include a full report and equipment maintenance evaluation. Calibration may also be added, as an option. We recommend this plan for companies that run production equipment and need to avoid unscheduled downtime.


  • ASC website access for CPC software revision/license updates.
  • Unlimited telephone support.
  • Unlimited email support.
  • Remote desktop support if equipment be connected to the internet.
  • Preventive maintenance service – One (1) annual site visit by ASC service technician(s) to provide preventative maintenance service on your equipment.
ASC Gold Support: Proactive and Preventative


Our Gold Support plan is our highest support level. It includes a two day visit from an ASC engineer, as well as our best-in-class on-site preventative maintenance, remote support, and CPC software revisions and updates. Your engineering visit is yours to use as you see fit. Want training for your operators? Advanced troubleshooting on your equipment? Programming for your controls? With Gold Support, our engineer will be ready and able to solve your most challenging issues.


  • ASC website access for CPC software revision/license updates.
  • Unlimited telephone support.
  • Unlimited email support.
  • Remote desktop support if equipment be connected to the internet.
  • Software modifications including up to eight (8) hours programming preformed remotely at ASC.
  • Spare parts material allowance of $500.00 annually.
  • Preventive maintenance service – One (1) annual site visit by ASC service technician(s) to provide preventative maintenance service on your equipment.
  • Annual engineering visit – One (1) annual site visit by ASC controls engineer for up to two (2) days. The engineering visit can be used for any of the following tasks:
    • Electrical and mechanical troubleshooting
    • Software troubleshooting
    • Programming changes
    • CPC training
ASC Custom Support: Tailored to meet your needs


For those times when you need something not on the list, we offer our custom support plan. Let us know what you’re looking for and we’ll come up with a plan that best suits your needs.


Here are some of the options you can add to your custom support contract.


  • Temperature uniformity survey
  • Non-destructive testing
  • Cooling system cleaning
  • Thermocouple gland replacement
  • CPC Programming
  • Equipment reserve study
  • Spare parts allowance
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  • UK
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