Technical support

Support from the people who built it.

ASC supports autoclaves, ovens, and CPC control systems in the US and worldwide, regardless of who manufactured the equipment. Call, email, or request a service visit.

Request service Call (818) 833-0088

Contact support

Reach our support teams

USA and Asia

Main support, Valencia

Phone: (818) 833-0088
Email: support@aschome.com
Software support: Julian Rodriguez, x207

Utah

Utah division, Layton

General manager: Ty Vorwaller
Phone: (801) 547-8833

Europe and Africa

ASC Process Systems Ltd., Poole

Phone: +44 1202 662180
Email: supportUK@aschome.com

Support plans

Phone and on-site support packages

Every CPC support plan includes live telephone support, remote desktop support, and free CPC software upgrades. Add on-site maintenance and engineering visits as you need them.

Bronze

Essential for self-support

Website access for CPC software revisions and license updates
Unlimited telephone support
Unlimited email support
Remote desktop support when equipment is connected to the internet
Monthly CPC training webinars

Silver

Rapid resolution

Everything in Bronze
One annual on-site preventive maintenance visit by ASC service technicians

Gold

Proactive and preventive

Everything in Silver
Up to 8 hours of remote CPC software modifications
$500 annual spare parts allowance
One annual visit of up to 2 days by an ASC controls engineer for troubleshooting, programming changes, or CPC training